1: Your Account

Your Account

 

A Fox Lake District Public Library card holder is responsible for and accepts financial responsibility for any loss, damage or overdue fines on all materials borrowed on their card. Present your card each time you check out materials. Card holder agrees to abide by the policies of the library. Please inform the library immediately of a lost card, change of address or name change. A fee will be charged for lost cards. Library card can only be used by the person in whose name the card was issued.

Your Account FAQs

Logging In


What’s my  barcode?

What’s my PIN?

 

Borrowing


How do I check out my library materials?

How many titles can I check out?

Does the library offer electronic receipts?

How long can I keep library materials?

Can I find out what titles I checked out in the past?

 

Holds


How many holds can I place?

Will holds take longer during this time?

How will I know when my hold is ready to be scheduled for pickup?

May I have someone else pick up my holds for me?

Where do I pick up my holds?

How long is a hold held for me?

How do I change the pick up time or service type I use to pick up a hold?

 

Renewals and Returns


How do I return materials to the library during this time?

How do I renew my materials?

How many times can I renew my materials?

Why can’t I renew a title?

Should I clean or disinfect materials after checking them out or returning them?

How is the library caring for returned materials?

Where can I return my materials?

Why does a returned item appear on my account?

What if I’m late returning materials?

 

Fines and Fees


How much are overdue fines?

How can I pay fines and fees?

What happens if I lose or damage something I checked out?

 

Notifications


How can I get notifications about my library account?

What automated notifications are available for my library account?

 

 

Logging In


What's my barcode?

Your barcode is your library card number.
After you log in, you may choose to create a EZ Username or EZ Password. You can log in with your username from then on. Or you can continue to use your barcode.

What's my PIN?

Your PIN is initially the last 4 digits of your library card number.
To change your PIN, log in to your account and go to Account Summary.
If you've forgotten your chosen PIN, you may call the library to request your pin be reset to the last 4 digits of your library card number.

 

Borrowing


How do I check out my library materials?

Checkout stations are located at the circulation desk. To help us minimize the amount of frequently touched surfaces during this time, a circulation clerk will access the appropriate screen in order for you to scan your library card. Then, place the items you wish to check out on the counter pad.
As always, please ask for help if you need it.

How many titles can I check out?

See the Loan Periods, Renewals and Fines page for details.

Does the library offer electronic receipts?

Yes. To sign up for electronic receipts, please be sure your email address is up to date in your account on our website. To update your email, log in to your account and go to Account Summary>Contact Information. Then, on your next visit to the library, please ask a staff member to turn on electronic receipts for your account. Using electronic receipts helps reduce contact while you’re at the library.

How long can I keep library materials?

See the Loan Periods, Renewals and Fines page for details.

Can I find out what titles I checked out in the past?

We do not keep records of what you've checked out. However, you can use the Saved Lists feature in your account to keep track of titles you plan on or have checked out.

 

Holds


How many holds can I place?

You may place up to 15 titles on hold.

Will holds take longer during this time?

As we are quarantining returned materials before checking items in, there will be delays in delivering holds materials to the next patron.

How will I know when my hold is ready for pickup?

You’ll receive a phone call when your hold is ready to be scheduled for pickup. Please make sure your contact information is up to date and store the library’s phone number in order to receive our call. Holds are cancelled after 5 days if no contact is made.

May I have someone else pick up my holds for me?

Yes. If a family member or friend is available to pick up your holds, you must contact us in advance and we can arrange to have the family member or friend check out your holds using their card. In that case, the materials would be checked out on their account, not yours.

Where do I pick up my holds?

For scheduled Curbside Pick ups, please park at one of the numbered Curbside Pick up spots and call us when you have arrived.

For scheduled Grab ‘n Go appointments, please visit the circulation desk on the main floor.

How long is a hold held for me?

Holds are held for five days. We’re unable to extend the amount of time an individual hold is held; this ensures everyone receives their holds in a timely manner.

Inter-Library Loan Holds are held for seven days. They are then sent back to their home library if no contact is made.

How do I change the pick up time or service type I use to pick up a hold?

To change the service in which you pick up a hold, call us in advance and let us know you have a scheduled Curbside or Grab ‘n Go and ask to schedule a different time.

 

Renewals and Returns


How do I return materials to the library during this time?

We ask that you return most materials, such as books, DVDs, CDs and audiobooks, in the drive up book drop. Book drops inside our location are closed for the time being.

Please return canvas bags or audiobooks that are too thick for the book drop chute to the bin in front of the main entrance. THIS BIN IS NOT FOR ANY OTHER RETURNED ITEMS. CANVAS BAGS AND LARGE AUDIOBOOKS ONLY. The library is not responsible for lost, stolen or damaged items left in this bin.

Materials will not be accepted at the circulation desk.

How do I renew my materials?

You may call us or renew materials yourself at any time by logging in to your account.

How many times can I renew my materials?

You may renew titles one time as long as no one else has the item on hold. For specific renewal limits please visit the Loan Periods, Renewals and Fines page.

Why can't I renew a title?

If you’re unable to renew your books, CDs, DVDs or other materials, your account may be restricted if you have an outstanding balance exceeding $25, you may have reached the renewal limit or someone else may have the title on hold. We would need to take a look at your account to be sure of the reason, so please contact us for assistance.

Should I clean or disinfect materials after checking them out or before returning them?

Cleaning materials at home may damage them. We will quarantine returned materials before checking them in.

How is the library caring for returned materials?

We are quarantining returned materials before checking items in. For this reason, materials will remain on your account for up to a week after you return them and are backdated upon check in to help you avoid overdue fines.

Where can I return library materials?

Books may be returned to any area library. Audiovisual materials must be returned to the location where they were checked out. We have book drops where materials, including books, DVDs, CDs and audiobooks, may be returned at any time.
Selected materials may not be returned to a book drop and instead must be returned to the circulation desk during library hours. These materials are labeled "Do not return in book drop" and include canvas book bags and Launchpads®.

Why does a returned item appear on my account?

We are quarantining returned materials before checking items in. For this reason, materials will remain on your account for up to a week after you return them are backdated upon check in to help you avoid overdue fines. If it has been longer than one week, please call us and we will look into the matter.

What if I’m late returning materials?

Materials not returned on their due date are subject to a daily fine. Please see our Loan Periods, Renewals and Fines page for specific amounts.
Failure to pay outstanding balances to Fox Lake Public Library or reciprocal libraries may result in your account being blocked and library services being restricted. If you have an outstanding balance exceeding $25, you may not check out material or use on site technology.

 

Fines and Fees


How much are overdue fines?

Please see our Loan Periods, Renewals & Fines page for specific amounts.

How can I pay fines and fees?

Note: During this time we are not handling cash in the library.

Please visit the circulation desk to pay a fine or fee. To pay by credit card, you will be required to log in to your account with one of our tablets and pay online. Alternatively, you may navigate to your account with a personal device and pay online. See Logging In for more information.

We accept cash in any amount, but do not accept bills over $50 unless the fine is over $50. Payments over $5 may be made by personal check with proper identification or money order. Returned checks are subject to a $35 fee.

What happens if I lose or damage something I checked out?

You’ll be charged a fee for replacement or repair of lost or damaged materials. We won’t hold you responsible for items lost or damaged by fire, flood or theft when documented by a police or insurance report.
If an item is lost, you’ll be required to pay the replacement cost of the item as well as any overdue fines owed. Once paid for, the item belongs to you.
If you find the item within 60 days of the item being marked as lost within the system and the item is in good condition, we will waive the replacement fee. You are still responsible for the overdue fine on the title.
We do not issue refunds.

Lost or damaged cases for audiovisual items are subject to a fee. See our Loan Periods, Renewals and Fines page for specific amounts.

Notifications


How can I get notifications about my library account?

You may choose to receive notifications by email instead of by phone. This includes notifications for holds, automatic renewals, materials nearing their due date, overdue materials and lost materials. To receive email notifications, please contact us. We'll add your email address to your account and turn on email notifications. Logging into your account and adding an email address does not turn on email notifications, you must call us.

What automated notifications are available for my library account?

We email a notification letting you know when a hold is ready to be scheduled for pickup. You’ll then have five days to pick up the hold.
We email a notification two days before the due date for all materials. You will need to renew the materials yourself, if possible, or return them.
We email overdue notifications two days after an item is due, and again five days after an item is due.
If you do not choose email notifications, we will call you about holds and overdue materials.