*Grab N Go Service

Grab 'n Go Service begins Monday, August 3! We are excited to welcome everyone back!

SAFETY FIRST

 

GRAB 'N GO HOURS

 

WHAT WE OFFER

 

WHAT'S NOT YET AVAILABLE

 

SAFETY PRECAUTIONS WE'RE TAKING

GENERAL QUESTIONS AND ANSWERS

 

DIGITAL SERVICES AVAILABLE WITH YOUR LIBRARY CARD

 

VIRTUAL PROGRAMMING

 

HAVE ANOTHER QUESTION? NEED HELP?

 

MORE INFORMATION

 

SAFETY FIRST

Here’s what we require of anyone coming into the library:

  • We are limited to 30 patrons in the building. Library visits will be limited to one hour within your appointment window. Please make an appointment to reserve a spot by calling us at (847) 587-0198.

  • All patrons age 2 and up should wear a face mask. If you are unable to wear a face mask, we can provide service through curbside pickup or homebound delivery.

  • All patrons must observe 6 ft. social distancing guidelines - please follow the signage throughout the library.

  • We have removed seating throughout the building to discourage lingering or gathering.

  • Reusable bags will not be permitted. Paper grocery bags will be available.

  • If you are accompanying minors 13 and younger, they must remain with you at all times. 

  • We have hand sanitizer stations throughout the library.

  • And, of course, if you have any COVID-19-related symptoms, please stay home.


GRAB 'N GO HOURS (by appointment only)

Monday, Wednesday, Friday

Grab 'n Go: 10:00 a.m., 11:00 a.m. & 12:00 p.m.

Tuesday, Thursday, Saturday

Grab 'n Go: 2:00 p.m., 3:00 p.m. & 4:00 p.m.

Sunday Closed

*Times reflect limited service hours in response to COVID-19 precautions and are subject to change. Our website will always have the most recent information.


WHAT WE WILL OFFER

  • Public computers – The number of available computers has been reduced for social distancing. Computers will need to be reserved in advance and sessions will be limited to 45 minutes. You will be able to reserve a computer when making an appointment to visit the library. There will be limited computer assistance available.

  • Printing, copying, faxing, and scanning – please have exact change or small bills. Staff cannot make change. Credit cards are not accepted for printing, copying, and faxing. Printing & copying are $.10 a page for b&w pages & $.50 for color. Faxing is $1.00 a page.

  • Grab ‘n go browsing and checking out of items. Books, Music CDs, DVDs, Blu-Rays, Board Books, and Audiobooks are available for browsing and checking out.

  • Interlibrary Loan Services

  • Return items to drive up book return on the north side of the building; no inside returns are allowed.

  • Curbside pickup of items requested will continue.

  • Programs, storytimes, and book discussions will continue virtually (see our online Events Calendar).

  • Library card registration at Checkout Desk (bring a photo ID). If you got a temporary library card while we were closed, please make a Grab 'n Go Appointment to come in with your photo ID to pick up your physical card.


WHAT'S NOT YET AVAILABLE

Unavailable Services:

  • Inside returns - Return items to drive up book return on the north side of the building; no inside returns are allowed.

  • On-site programs

  • Donations - Absolutely no donations are being accepted at this time. Any donations left on the premises will be discarded.

  • Toys, Games, & AWE Early Literacy Computers

  • Magazines, Video Games, Launchpads, & Kits for check out

​Unavailable Library Building Areas:

  • Meeting and study rooms

  • Periodical Room & Newspapers

  • Internet Café

  • Friends of the Library Book Sale Room


SAFETY PRECAUTIONS WE'RE TAKING

  • We are limiting people in the building according to state guidelines, so you will need an appointment to visit the library. Please make an appointment by calling 847-587-0198.

  • After each appointment session, staff throroughly cleans their assigned areas prior to the start of the next session.

  • Drinking fountains taken out of service.

  • Acrylic stands have been added to all public service desks.

  • Staff are required to wear face coverings while in the library.

  • All returned items are subject to a 5 day quarantine period before being checked in and placed back on the shelves. Therefore the quarantined items will remain on your account until the quarantine period is over. You will not receive any fines associated with the quarantine. Please contact the Circulation Desk with any questions.


GENERAL QUESTIONS AND ANSWERS

  • How do I make an appointment to visit the library? What about a computer?

    Please call us at 847-587-0198. You will be able to reserve a computer when you make your library visit appointment.
  • Can I place a hold on items over the phone?

    Yes. Call us at 847-587-0198 or fill out this form. You can also message us on social media or place items on hold through our catalog using your library card number and PIN.
  • How do I return library items?

    Please return your library items in the drive up book returns on the north side of the building. Do not return items to staff members at curbside pickup or inside the building.
  • Do I need a library card to use curbside pickup and make a library visit appointment?

    Yes, you must have a Fox Lake District Library card in order to place holds and to make an appointment to visit the building. However, you will not need the physical card to pick up your holds. All items will be checked out to you before you pick them up. If you live in our district and don’t have a card, you can apply here for a temporary card to use until you can come in to pick up your physical card. If you have lost your Fox Lake District card, please contact the Circulation Desk. 
  • What if I don’t have a mobile phone? How can I let you know I’m in the curbside pickup area?

    If you do not have a mobile phone to alert us that you are at the library to pick up your items, please notify us ahead of time via a landline call or via email, and we will make special arrangements for your pickup.
  • What if I miss or have to change my pickup time?

    If you miss or have to change your pick-up time, call 847-587-0198, to reschedule. Items that have been scheduled and are not picked up will be cancelled after 5 days. Please do not come to pick up materials without a scheduled/confirmed time slot.
  • What if it is raining or we have bad weather?

    We will do our best to provide pickup service in any weather. Should dangerous weather conditions arise, we will suspend services until it is safe. We will contact patrons as soon as possible to avoid complications. 
  • Are library items safe to use?

    All Fox Lake District Library materials will be quarantined before they are checked in and made available to others for checkout. We are following the guidelines set forth by our library system, Reaching Across Illinois Library System (RAILS). However, no industry organizations can make any medical/scientific safety guarantees regarding library materials. It will be up to the individual patron to determine their comfort level using library materials.
  • What are you doing to protect the safety of patrons and staff?

    See our quarantine guidelines in the answer above, plus the library is providing staff with PPE (personal protective equipment). The library will continue to follow the CDC (Center for Disease Control) and Lake County Health Department guidelines. 

DIGITAL SERVICES AVAILABLE WITH YOUR LIBRARY CARD

Did you know you can access our Digital Databases 24/7 from the comfort of your home using your computer, tablet or smart phone? You'll need a Fox Lake District Library library card number to download e-content and to use most of our e-services. Our Digital Databases include eBooks, music, audiobooks, movies & TV, magazines, learning opportunities, curated research materials, local & family history, and much more. 


VIRTUAL PROGRAMMING

We're offering virtual programs, storytimes and tutorials. Check out our calendar of events here. Some of our virtual programs require an email address when registering. Some are live, and some recorded on our YouTube Channel.


HAVE ANOTHER QUESTION? NEED HELP?

If you have a question about library services, our digital collection or your library account, contact us, send us a direct message on social media, or call the library - 847-587-0198. You can also read more about our updated Circulation policies and procedures here.


MORE INFORMATION

As more information is made available, this website and our social media pages will be updated.